BLOCK MANAGEMENT PERFORMANCE
Whether it’s how we progress your Right To Manage, execute your Freehold Purchase, or deliver your Block Management you will be assured by our commitment to outstanding performance.
You will see from our performance indicators below that we measure the things you care about. We ask you how you feel we are doing and report our performance back.
Below are our ten key performance measures – with the targets on the right. We test our performance monthly. If you have any thoughts about how we can improve our indicators contact us.
|% of block residents satisfied with overall service||95%|
|% of residents who feel the service represents value for money||100%|
|% of Emergency repairs completed within 2 hours||100%|
|% of Urgent repairs completed within 5 working days||95%|
|% of resident meetings attended||100%|
|% of all service charges collected||100%|
|No. of complaints received per month||0|
|% of emails answered within 24 hrs of receipt||100%|
|% of calls answered within 5 rings||100%|
|% of letters responded to within 5 working days||100%|
Contact us today to achieve unrivalled performance on Right To Manage, Freehold Purchase and Block Management.