Block Management Performance
Whether it’s how we progress your Right To Manage, execute your Freehold Purchase, or deliver your Block Management you will be assured by our commitment to outstanding performance.
You will see from our performance indicators below that we measure the things you care about. We ask you how you feel we are doing and report our performance back.
Below are our ten key performance measures – with the targets on the right. We test our performance monthly. If you have any thoughts about how we can improve our indicators contact us.
“I found james, the founder of Your Home, to be hugely passionate about customer service… he showed an impressive grasp of how excellent customer service should be delivered”
|Percentage of block residents satisfied with overall service||95 percent|
|Percentage of residents who feel the service represents value for money||100 percent|
|Percentage of Emergency repairs completed within 2 hours||100 percent|
|Percentage of Urgent repairs completed within 5 working days||95 percent|
|Percentage of resident meetings attended||100 percent|
|Percentage of all service charges collected||100 percent|
|No. of complaints received per month||Zero|
|Percentage of emails answered within 24 hrs of receipt||100 percent|
|Percentage of calls answered within 5 rings||100 percent|
|Percentage of letters responded to within 5 working days||100 percent|
Contact us today to achieve unrivalled performance on Right To Manage, Freehold Purchase and Block Management.