Block Management Performance

Performance management image

Whether it’s how we progress your Right To Manage, execute your Freehold Purchase, or deliver your Block Management you will be assured by our commitment to outstanding performance.

You will see from our performance indicators below that we measure the things you care about. We ask you  how you feel we are doing and report our performance back.

Below are our ten key performance measures – with the targets on the right. We test our performance monthly. If you have any thoughts about how we can improve our indicators contact us.

“I found james, the founder of Your Home, to be hugely passionate about customer service… he showed an impressive grasp of how excellent customer service should be delivered”

Graham, London



Percentage of block residents satisfied with overall service 95 percent
Percentage of residents who feel the service represents value for money 100 percent
Percentage of Emergency repairs completed within 2 hours 100 percent
Percentage of Urgent repairs completed within 5 working days 95 percent
Percentage of resident meetings attended 100 percent
Percentage of all service charges collected 100 percent
No. of complaints received per month Zero
Percentage of emails answered within 24 hrs of receipt 100 percent
Percentage of calls answered within 5 rings 100 percent
Percentage of letters responded to within 5 working days 100 percent

Contact us today to achieve unrivalled performance on Right To Manage, Freehold Purchase and Block Management.