Right To Manage testimonial at leasehold block - Essex


Performance management image

Whether it’s how we progress your Right To Manage, execute your Freehold Purchase, or deliver your Block Management you will be assured by our commitment to outstanding performance.

You will see from our performance indicators below that we measure the things you care about. We ask you  how you feel we are doing and report our performance back.

Below are our ten key performance measures – with the targets on the right. We test our performance monthly. If you have any thoughts about how we can improve our indicators contact us.




% of block residents satisfied with overall service 95%
% of residents who feel the service represents value for money 100%
% of Emergency repairs completed within 2 hours 100%
% of Urgent repairs completed within 5 working days 95%
% of resident meetings attended 100%
% of all service charges collected 100%
No. of complaints received per month 0
% of emails answered within 24 hrs of receipt 100%
% of calls answered within 5 rings 100%
% of letters responded to within 5 working days 100%

Contact us today to achieve unrivalled performance on Right To Manage, Freehold Purchase and Block Management.