About Us
Mission
“To deliver best in class services which delight customers and enhance property value”
We recognise selecting property managing agents London is a choice. That’s why we put customers first and work hard to earn their trust. We make sure our services represent good value for money. We’re always looking for ways to improve. Plus we back it all up with a commitment to exceptional customer service.
Our Values
“Honesty, reliability, customer service, transparency, and responsiveness”
We listen. We think creatively. We put together a service that’s unique to you, designed to reflect your wishes. And we deliver it consistently, year after year.
Accreditation
To reassure you about our integrity Your Home Property Management Ltd are proud members of the Royal Institute of Chartered Surveyors (RICS) and the Chartered Institute of Housing (CIH).
Why do we do what we do?
We do what we do because we are passionate about proving that property managing agents’ services can be delivered in a way that exceeds customers’ expectations. That was our original founding ethos and it remains true today.
Imagine how good your building could be:
- Safe And Secure
- Clear And Simple Budgets So You Can See How Your Money’s Spent
- Effectively Maintained Common Parts
- A Fantastically Maintained Garden
- Clean, Fresh, Interior Decorations
- Effective Car Park Management
- All Delivered By A Super Responsive Manager
With our fresh, innovative managing agent services in place you’ll be delighted at the added value. Still not sure? Some of our feedback:
Meet Our Team
Our Dedicated Experts at Your Service
James Cooke
The Your Home Property Management Team is led by James Cooke MA AssocRICS MCIH. James has over fifteen years experience as a property management professional with a track record of delivering outstanding services to customers. He has worked at some of the biggest landlords in the UK, delivering services to thousands of homes.
James has been a leaseholder, and still owns leasehold property. James’s commitment to delivering truly outstanding customer service means he is well placed to manage operations at Your Home Property Management.
Denise
Denise has spent years working behind the scenes in construction and property, managing accounts, organising trades, and keeping operations on track. She has a keen understanding of property legislation and Health & Safety, helping businesses run efficiently and safely and, fueled by her love of tea, is always ready to tackle the next challenge.
Luke Gymer-Nicholas
Hi, I am Luke Gymer-Nicholas – Having spent over 18 years working in the retail sector, holding many different roles at the beginning of 2020 I made the decision to take some time out. I wanted to put my skills I had learnt over the years into another sector and try something new and in July 2020 I joined the team at YHPM.
Having the opportunity to work at YHPM means I can put my extensive customer service experience to good use. Customer service has always been at the forefront of every role I have held over the years, and this continues to be the case.
I am really happy to be part of the team at YHPM and look forward to working with you all in the future.
Prity Amin
Hi, my name is Prity Amin. My journey is a little different to my colleagues! I was born in the beautiful islands of Fiji, I spent my childhood in Fiji before moving to New Zealand in 1990 to continue with my secondary and tertiary education. I qualified with a Diploma in Business Studies in 1997. I started my professional career working as an Accounts Payable officer at the renowned airline – Air New Zealand at their head office in Auckland, New Zealand.
In 1999, I yet again moved, I moved to UK and now call it home. I am based in Essex.
It’s an absolute pleasure to be part of the very professional YHPM team.
Sian White
Hi, I am Sian White, I just joined the team at Your Home Property Management in June 2021. I have been in property for the last 20 years doing a variety of roles from selling to letting, now I’m learning new skills through block management and can also build on my extensive customer service experience.
I have always lived in Kent and that’s where the majority of my property expertise comes from, and now is a chance to branch out further afield with Your Home Property Management.
Samantha Stiles
Hi, my name is Samantha Stiles. I joined the Your Home Property Management team in January 2022. I am new to property management but excited to be expanding my knowledge and skills in a different field focusing on supplying great customer service to our clients. I have 16 years experience in customer service with 13 years of that working within healthcare requiring quick response times and accurate reporting. I will bring this experience with me to support the growing team at YHPM and look forward to working with you.
Lee White
Hi, I’m Lee. I have been the property inspector at YHPM since September 2021. I go to all the blocks that we manage on a monthly or quarterly basis and report back to the assigned property manager at YHPM, they will then pick up any issues and deal with them. I am enjoying my time working with the team at YHPM, I have learnt new skills and built on my knowledge of property management.
My previous experience is within the security industry so I bring my knowledge of health & safety along with security with me to this position.
Do you have any questions?
FAQ'S
Frequently Asked Questions
Should I opt for Right To Manage or buy the freehold?
Both options put you in control. Buying your freehold, however, means you will never have to pay ground rent again. But buying the freehold is more expensive and more complicated than gaining the Right To Manage. For more detailed advice visit our pages on Buying Your Freehold or Right To Manage Company or simply contact us with your query.
How much will I pay for the freehold?
We can give you an indicative range if you tell us:
1. the number of years left on the lease,
2. the current value of your flat, and
3. the annual ground rent.
Just use the enquiry box on the right hand side of this screen and we’ll respond within 24 hours. If you have any questions or queries on freehold purchase please don’t hesitate to get in touch.
You should also bear in mind your liability for the landlord’s reasonable costs which arise as a result of your freehold purchase. The eventual cost to each resident will be the share not only of the cost of the freehold but also the cost of both the freeholder’s costs and the leaseholders’ legal and valuation costs.
We have taken over the Right To Manage (RTM), but the landlord insists that they continue to insure the building. Is this correct?
No. Your RTM company has taken over the management functions of the landlord (and any management company that might have been in place). The management functions include the insurance of the building. However the Commonhold and Leasehold Reform Act 2002 specifically provides that the landlord is entitled to arrange additional insurance – at their own expense.
Is the Right To Manage (RTM) company responsible for chasing service charge arrears from before it took over management?
No. From the date it acquires management responsibilities the RTM company becomes entitled to demand service charges. The landlord will therefore remain responsible to collect ‘previous’ arrears unless the RTM company has otherwise agreed with the landlord to collect them.
Can I ask the landlord to provide the names of the other leaseholders so I can invite them to participate in the RTM process?
It is only the RTM company that can insist on the landlord providing the names of the other leaseholders for this purpose. This can be a problem because you will be unable to exercise the Right To Manage if you do not have sufficient numbers of qualifying leaseholders interested in taking part. We suggest that you try to get this information from the occupiers of the flats or from the Land Registry.
What is a reserve or sinking fund?
A reserve or sinking fund is a fund collected over a period of time to be used for a specific purpose such as a large scheme of work. This could be a replacement lift, external redecoration or other large spend. The aim is to split the cost over a longer period of time to avoid a very large bill in one service charge year. Your landlord can only set up such a fund if the lease allows it.
How can I find out what my service charge pays for?
Under Sections 21 and 22 of the Landlord and Tenant Act 1985 you have the right to request a summary of the service charge account and to inspect receipts & accounts in relation to the last accounting year. You need to write to your landlord or managing agent and request a summary.
The summary should be provided within one month of your request and should be certified by a qualified accountant. Once you have received the summary, you have the legal right to inspect documents as a follow-up to provide more detail on the summary.
Within six months of receipt of the summary you may write to the landlord or managing agent requiring them to allow you access to inspect the accounts & receipts. Facilities for inspecting the documents should be provided within one month of your request and should be available for two months.
Can the landlord make a profit from repairs to the building?
No. Unless (rarely) the lease allows this. Usually the lease simply provides for the landlord to recover expenditure on maintenance, repair and upkeep of the building, including management costs. The landlord is reimbursed for his expenditure, but is not given the opportunity to make a profit from the management.
Where can I get a copy of my lease?
This should have been given to you by your conveyancer when you purchased the property. Where there is a mortgage on the property it can be obtained from the mortgage lender. The Land registry will also hold a copy. Please note that an administration fee may be charged for providing a copy of the lease.
Where can I find a concise, impartial guide to Right To Manage?
Click on the link to get an excellent guide to the Right To Manage produced by the government organisation LEASE. The guide is easy to read, well structured, and has sufficient detail to tell you whether the Right To Manage is for you and your block.
