The Property Management Team
You’ll appreciate our
• fantastic customer feedback (see Testimonials below)
• track record delivering first class property management in London and Essex
• combined experience of over 80 years
• leasehold expertise
We offer three services:
Block Management | Right To Manage | Freehold Purchase.
The Your Home team is led by James Cooke MA. James has over fifteen years experience as a property management professional with a track record of delivering outstanding services to customers. He has worked at some of the biggest landlords in the UK, delivering services to thousands of homes.
James has been a leaseholder, and still owns leasehold property. This experience coupled with his commitment to delivering truly outstanding customer service means he is well placed to manage operations at Your Home Property Management.
Mission
“To deliver best in class services which delight customers and enhance property value”
We recognise selecting a property management company is a choice. That’s why we put customers first and work hard to earn their trust. We make sure our services represent good value for money. We’re always looking for ways to improve. And we back it all up with a commitment to exceptional customer service.
Values
“Honesty, reliability, customer service, transparency, and responsiveness”
We listen. We think creatively. We put together a service that’s unique to you, designed to reflect your wishes. And we deliver it consistently, year after year.
Blog
We are genuinely passionate about improving services to leaseholders and leasehold property and we write regularly about those issues in our blog Educating Leaser.
The Contractor Team
Our contractor colleagues are all hand picked. We chose them because they share our values: honesty, customer focus, reliability, transparency, and responsiveness. Whether we are helping our customers with door entry systems or a major painting task you can be sure our contractors will deliver the best possible customer service.
If you’re a contractor providing services to leasehold block residents, with the energy and enthusiasm to deliver exceptional customer service, we would love to hear from you.
Why Do We Do What We Do?
We do what we do because we are passionate about proving that property management services can be delivered in a way that exceeds customers’ expectations. That was our original founding ethos and it remains true today.
Imagine how good your building could be:
- Safe And Secure
- Clear And Simple Budgets So You Can See How Your Money’s Spent
- Effectively Maintained Common Parts
- A Fantastically Maintained Garden
- Clean, Fresh, Interior Decorations
- Effective Car Park Management
- All Delivered By A Super Responsive Manager
Testimonials
We’re proud of our customer focused block management services. But what makes us proudest of all is the positive difference we make. But don’t take our word for it, read our customers’ comments:
“Hi James, just a short note to say ‘thank you v much’ for the work u r doing. I went to c my tenant this mirning and was pleasantly surprised at the level of repair and cleanliness. Have a good evening, Regards.” Gladys M. London SE5″
“I recently had to put the ‘Your Home’ service to the test for the first time, when the bath of the flat above mine sprang a leak! The company responded immediately (within a couple of hours!) and the problem was completely sorted with three days. ‘Your Home’ has also arranged for payment of my redecorating expenses. Very happy
” Alex R. London E17
“I used James at Your Home recently when trying to sort out a lease extension with a particularly problematic freeholder. His advice and assistance were excellent. Use him, you wont be disappointed.” Ian F. London SE1
“One of the things I like most about Your Home Property Services is that they regularly measure their performance against the expectations of their clients, report back the findings at meetings and also publish them on the site. It is evident that James has a great awareness of the needs of leaseholders and his company is part of a new wave of smaller property management companies who are focusing on those needs, rather than the bottom line.” Sharon C. Leasehold Life
“We carry out contractual work for blocks of flats and housing estates. In the cases where Your Home Property Management have been the agents we have found the level of expertise and commitment to the site to be second to none.” Matthew Y. Essex
Every time we take on a leasehold block we are determined for our customers to ‘feel the change’. We want to make a positive, consistent, and tangible difference. So it’s no great surprise when our customers tell us how much better things are with Your Home on board.
Contact us now to get your free Custom Consultation On Right To Manage, Freehold Purchase And Block Management.
